This is a rather long missive, but I feel you need to know the whole story. We are loyal Toyota owners for many years now. We decided to look into getting a Tundra to tow our 22’ camper, thinking it was too much for our Tacoma. We started doing research at the speed of the internet in a 50 mile radius, and West Herr and a competitor came up with 3 similar Tundras, all meeting our needs. Website said it was at West Herr Chevy of Rochester in Henrietta, which was closest to us, so we traveled up from Perry. We were met by a congenial gentleman by the name of Gene Artigue, who found the truck actually wasn’t on their lot, it was at the WH Lockport location. Gene spent considerable time with us going over our Tacoma trade-in, stressing that WH would do whatever possible to make this happen for us, no gimmicks, no pressure, no smarmy salesbabble. We were treated with great fairness and respect. We were told the truck was being ferried back to Henrietta, and would likely be ready for us mid-afternoon next day, so numbers were crunched and a figure was given us to come back with. We did travel back up next day, check in hand, and waited for our new ride. Come quitting time, we’re getting antsy, and out comes the Used Car Sales Manager, Mike Clark. He took us back to see that our Tundra was indeed being taken care of, and stressed that he wanted us to completely understand what was going on with the truck. His forthrightness and that of the service technician, Larry, gave us the confidence to finish the paperwork in a timely manner, with the promise that West Herr would deliver the Tundra to us next day. We have nothing but praise for how we were handled from the moment we pulled into your lot to taking delivery of a beautiful pre-owned Tundra in perfect condition. West Herr’s commitment to providing TOTAL satisfaction has been evident, we are telling everyone! Best regards, Peter Perkins and Cheri Smith Perry, NY

Everything went good when purchasing my truck besides the check engine light turning on not once but two separate times after purchasing the truck. After I purchased the truck during my 60 day warranty. I contacted Mike Tyson who dealt me the truck, with the problems I had. Such as, the truck being completely dirty when it was said to have been “detailed”. There was dirt crusted into cupholders, dust everywhere, the door pocket was sticky, etc. Also, the defrost light does not light up at night which I contacted Mike about during my 60 day warranty and he responded and said he would get back to me then proceeded to not respond ever again. This has been the worst experience and I would 100% never come back to a West Herr location, and I recommend no one gets a vehicle from West Herr, they genuinely do not care about their customers they care about taking your money.

Absolutely Unbelievable Experience – 1,000% Recommend! I recently had the best car-buying experience of my life at West Herr Chevrolet in Henrietta, NY. I was considering an electric vehicle and came in for a test drive on a Monday. The car I had my eye on ended up selling that day, and there were no others in stock. I was disappointed, but the team didn’t miss a beat. By Wednesday, I got a call saying they had tracked down a vehicle all the way in Syracuse, brought it back the very same day, and made it possible for me to take possession that night—just in time to take advantage of every available rebate, including one that was expiring that day. They literally stayed two hours past closing to make sure everything was perfect. The entire staff was incredible—friendly, honest, and not at all pushy. They truly had my best interest at heart and worked hard to get me an amazing deal and a fantastic warranty. I felt completely taken care of from start to finish. If you’re in the market for a vehicle, especially an EV, this is the dealership you want to go to. Ask for Bill—he went above and beyond, and I can’t thank him enough. I’m absolutely in love with my new EV! Thank you, West Herr Henrietta—you’ve earned a customer for life!

Derrick made it fast and simple. Went out of his way to please us. Was very concerned about our needs.

Hands down this was the best car buying experience we ever had in over 30 years. Our salesman Jean Artigue was personable and went above and beyond to make sure our sale was seamless and pressure free. You have to try West Herr Chevrolet of Rochester. Jean was referred to us by our neighbor who saved me a day trip all the way out to Elmira NY. I am so happy with our used 2022 Toyota Highlander. If you want the best out the door pricing up here in the city of Rochester see Jean and he will get you into the car of your choice. Our vehicle was out of the area and they promptly brought in and we were driving it within the next two days. I will definitely be buying our next vehicle from West Herr and highly recommend you check them out first.

Outstanding service by everyone, really easy trade in process, couldn’t ask for a better experience thanks

The staff is incredibly friendly and professional. Juliana is absolutely wonderful. She found me my new Chevy Trax and I am extremely pleased with it !!

Everyone was extremely helpful and awesome to deal with especially Lydia the sales person.I would highly recommend her to family and friends.

I just bought a 2025, TrailBlazer Rs black. Mr.Leonard Miller was a great salesman. He made made everything easy, and was very knowledgeable. Leonard, went above and beyond for my first purchase at West Herr and I appreciate his hard work. I wanted a great deal on the car Mr.Miller made it happen. Hooray! Great job well done. 👍😀

Just got my new 2025 Equinox LT & absolutely love it. Bill Lytle was the salesman & he couldn't have made it any better or easier to do. Bill is very knowledgeable, helpful, & patient, as I had a lot of questions. He was even nice enough to bring the car to me & pick up my previous leased vehicle. This transaction couldn't have gone any better or smoother. Kudos to Bill & to Dan Vittori. Thank you both!

Five stars to West Herr Chevrolet Henrietta New York service department, thank you Justin for taking such good care of our car. 👍👍👍👍👍

I would definitely recommend this dealership to anyone that wants to buy a car. Sales department works hard to help you thru the process.

We NEVER write company reviews but felt this one was a must! Yesterday we stopped into the dealership on a whim. After looking around the lot we went into the showroom and were immediately greeted by Conor Holmes (salesperson). Conor was extraordinarily attentive to want we wanted (and didn't want) and retained everything we said (he even remembered EXACTLY how we each liked our coffee when we went back that afternoon to pick up our new truck). Then on to Austin Kelly, Finance Manager. Again the epitome of professionalism! Not once did either of these men try to hard sell or "bait and switch" on anything which was SO refreshing after buying MANY vehicles from many different dealerships. Austin even dealt with a small glitch we had with ease and no angst to us. We CANNOT recommend this dealership and their employees enough. It is extraordinarily refreshing to deal with a company that says something, keeps their word and goes above and beyond on EVERYTHING. Kudos to West Herr. Do what you need to to retain these two gentlemen. They are truly assets. We now have our "dealer for life" and will continuously refer! Thanks for your great work and making this the most seamless vehicle buying experience we've ever had!

Very pleased he went out his way to get me approved will recommend this dealer

I recently had the pleasure of working with Mayda on my car purchase, and I couldn’t have asked for a better experience. From start to finish, she was incredibly thorough, making sure every detail was covered so that I could make the best decision. The first car I had in mind ended up being a no-go, but I truly appreciate the fact that they took the time to inspect it carefully rather than just pushing a sale. That level of honesty and diligence is rare. Thankfully, Mayda helped me find a second option, which turned out to be perfect! She made the process smooth, stress-free, and, most importantly, ensured I left feeling confident in my choice. I highly recommend working with her if you’re looking for someone who genuinely cares about getting you into the right car, not just any car.